Read our expert insights

Is Your (Lack of) Customer Service Costing You Profits?

Can you really afford to deliver a lacklustre customer experience in this turbulent market? We provide tips on how you can deliver a top-tier customer experience while keeping costs low.

6 Crucial Lead Gen Tips for 2023

We’ll give you six tangible actions you can take to kick-start your lead-generation goals for 2023.

Top 5 Ways to Use Chatbots to Drive Conversions Through CX

In this article, we’re going to share with you how you can use a chatbot to enhance the customer service experience and in turn, drive conversions from your existing web traffic.

Can A Chatbot Be Used For Lead Generation?

In this article, we will answer how a chatbot can be used for lead generation as part of your marketing mix.

Live Chat: The New Synergy Between Sales and Marketing

Is there a breakdown between your sales and marketing teams? Let's take a look at how live chat can bridge that gap.

Re-Invent Your Customer Support With Live Chat

In this article, we look at one way you can scale your customer support while keeping costs low and still delivering an outstanding customer experience.

Supercharge Your Shopify Store With Live Chat

Increase sales and beat out the Competition using dynamic conversations that deliver a personalised shopping experience.

Direct to Consumer: Why Conversation Matters

This article will show you how to stand out from the pack and scale seamlessly in your direct-to-consumer marketing using live chat.

How Live Chat Can Be Used to Tackle Basket Abandonment

Are you struggling with tactics to overcome basket abandonment? Take a look at these overlooked, practical examples you can implement to lower your basket abandonment rate.

Let Rich Messages Turbocharge the User Journey

We look at how Rich Messages can supercharge CX and shape a customer's journey to conversion.

Measuring Chat Success: Tracking Conversions the Right Way

We look at the benefits of correctly tracking your live chat conversions with google analytics.

Scheduled meetings with qualified leads via Calendly + The Chat Shop

We share breaking news of an exciting new tech integration to book meetings seamlessly using live chat.

Tips For Training Your Chat Agents For Success

In this article, we share the importance of live chat training and guide you on some actions you can take to train your live chat agents for success.

How to Optimise a Chatbot

You may already be using a chatbot within your marketing mix (or you may just be getting started). Take a look at these valuable tips to take your chatbot to the next level.

10 Ways to Improve Your Online Sales with Live Chat

We share 10 ways in which live chat can be used to boost your online sales, while also delivering an outstanding CX.

5 Ways to Generate Leads with Live Chat

In this article, we’ll talk about some aspects to consider when it comes to live chat and how to optimise your approach to generate more top-quality leads.

The Ultimate Guide For Improving Your Chat Performance

An ultimate guide on how to improve your live chat and chatbot performance with leading insights.

Get More Leads With Your Lead Generation Forms

We uncover how you can optimise your lead generation form to get more leads...

How To Quickly Convert Webinar & eBook Leads Into MQLs?

In this article, we’ll share how you can convert webinar & eBook leads into MQLs in one action.

The Rise of the Online Mattress Industry

We chat with Martin Seeley, CEO at MattressNextday, to understand how the brand competes in this space and what is coming next for the online mattress sector...

Why Conversations Matter As You Scale & Grow

In this article, we’ll convey to you how live chat can be used to improve the entire customer life-cycle.

Unlocking the Complexity of B2B Marketing

More than ever, the journey that B2B buyers are taking is more complex and more personal than ever.

eCommerce Trends & Predictions For 2022

Join us as we reveal some of the upcoming trends we have uncovered so you can stay ahead of the curve...

The New eCommerce Customer Journey

Why It's Longer and More Complex Than You May Realise

Speak to us directly

Join the team

Send us a message and we'll get back to you