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Read about the latest trends, techniques and thoughts in the world of conversational marketing and CX.
We look to answer everything about the undeniable rise of Conversational Commerce - What it means to you, its benefits, and if it is the future of retail.
Delivering the in-store experience online using conversation
Customer and business needs develop over time. We have witnessed the methods in which customers connect with you evolve, and so have their conversations.
Our Conversational AI has developed to the point that we can achieve tailored conversations at scale. Delivering instant sales and customer support 24/7 with lower operating costs.
From best practice training to a full custom-training programme, we can tailor our workshops for your business needs.
We’ve perfected the art of lead generation by learning how to craft conversations that engage prospective customers. Use conversations to qualify those prospects further.
Our Live Chat Support solution is all about human engagement. That’s why we call it Human Chat. We marry this with AI automation to find the winning formula for efficient online support.
This is our third and final post in a series of posts relating to the benefits of live chat from 3 perspectives. Let’s take a look at the key benefits of using chat for customer service.
Handling things in-house means you are in control, but it is more expensive and requires more work and planning. We look at the pros and cons.
Building a successful chatbot requires understanding your goals and target audience to create an effective conversation flow.
Proactive live chat is a fantastic tool for increasing overall engagement on your website, increasing conversions and improving the customer experience.
Implementing conversational marketing techniques mean that you are able to optimise your customer experience and increase your conversion.
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