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The Importance of Conversations for Small Business

Live Chat for Small Business: Learn the importance of conversations, and how they are a large part of the future of your small business's growth and success.

eCommerce report 2021

Delivering the in-store experience online using conversation

Chatbot Development

Customer and business needs develop over time. We have witnessed the methods in which customers connect with you evolve, and so have their conversations.

AI Chatbot

Our Conversational AI has developed to the point that we can achieve tailored conversations at scale. Delivering instant sales and customer support 24/7 with lower operating costs.

Live Chat Training

From best practice training to a full custom-training programme, we can tailor our workshops for your business needs.

Lead Generation

We’ve perfected the art of lead generation by learning how to craft conversations that engage prospective customers. Use conversations to qualify those prospects further.

Live Chat Support

Our Live Chat Support solution is all about human engagement. That’s why we call it Human Chat. We marry this with AI automation to find the winning formula for efficient online support.

Benefits Of Live Chat: Customer Service

This is our third and final post in a series of posts relating to the benefits of live chat from 3 perspectives. Let’s take a look at the key benefits of using chat for customer service.

Outsourced vs in-house live chat - the pros and cons

Handling things in-house means you are in control, but it is more expensive and requires more work and planning. We look at the pros and cons.

How to build an effective chatbot - the 7 steps

Building a successful chatbot requires understanding your goals and target audience to create an effective conversation flow.

3 Ways To Use Proactive Live Chat In Ecommerce

Proactive live chat is a fantastic tool for increasing overall engagement on your website, increasing conversions and improving the customer experience.