Expert Insights

How to build an effective chatbot - the 7 steps

Building a successful chatbot requires understanding your goals and target audience to create an effective conversation flow.

3 Ways To Use Proactive Live Chat In Ecommerce

Proactive live chat is a fantastic tool for increasing overall engagement on your website, increasing conversions and improving the customer experience.

Conversational Marketing - what is it and what are the benefits?

Implementing conversational marketing techniques mean that you are able to optimise your customer experience and increase your conversion.

What is Live Chat Training?

Mastering Lead Generation: From Content To Chat

Culture And Live Chat Training In A Close-Knit Team

Less Is More - The Best Strategy For Content Marketing

How To Personalise Your Landing Pages For Better Conversion Rates

3 Ways To Increase Conversion Of Your Paid Traffic

Stop Wasting Time: Combine Real People And Automation In Customer Service

Guest Post: The Effectiveness of Live Chat

Guest Post: Why Customer Experience is Your Key to Success

SlideShare: Generating Leads Online

SlideShare: Building Trust Through Your Online Store

Live Chat Outsourcing: UK Live Chat Agents vs Offshore Live Chat Agents

Being an Awesome Live Chat Agent

How To Choose A Live Chat Outsourcing Company

Becoming A Live Chat Expert At The Chat Shop

Providing Customer Support Into The Early Hours

Working From Home vs Working In An Office

My Experience Of Applying For A Live Chat Agent Job

An Open Chat, With An Open Road Ahead...

How We Ensure Every Live Chat Is Great: Our Quality Assurance Process

A Secret to Successful Live Chat Support: Quality Assurance