Delivering business growth through conversation

Combining strategy, technology, and a human team, we empower business growth with our unique approach to live chat and chatbots.

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Pick your solution

Lead Generation

Increase the volume and quality of leads from your website. Engage, qualify, and convert with Conversational Marketing

Capture more leads

Drive highly-qualified, engaged lead opportunities. We maximise your marketing ROI and deliver increased revenue opportunities by initiating conversations at critical points in the customer journey.

Better than web forms

We're in control, engaging with visitors earlier in their decision-making journey while building deep intent insights. Leads are passed through to your CRM or scheduled for a sales call live on chat.

Improved marketing and sales

Marketing sees improved conversion rates from every campaign. Sales convert a more significant number of inbound opportunities. Complete synergy throughout revenue operations.

Enhanced customer experience

Every touchpoint, whether it results in a lead or not, helps that individual along their decision-making journey. Creating a brand identity that is engaging, accessible, and listens.

eCommerce Growth

Experience more revenue and offer an incredible native-English customer experience with our unique approach to Conversational Commerce.

Increased conversion rate

Our live product experts empower visitors with the knowledge and confidence to complete their purchases. Bringing the in-store experience, online and at scale. Continually optimised to return consistent results, month on month.

Real-time customer experience

Bring a new competitive advantage to your store with 24/7 customer experience. A perfect blend of chatbots and humans ensures CX is scalable and effective. Deep product expertise means we represent your brand as if it were our own.

New approach to basket abandonment

Save the sale before they leave with real-time conversation. We track high-value baskets and signs of abandonment. Engage visitors at the right time with personal, one-to-one interaction.

Synergy with marketing

Maximise the return from every marketing channel, improve return on ad spend, and compete on a new frontier with a great customer experience, wherever a customer is in their lifecycle.

Customer Experience

Anyone who’s endured slow, disengaged online support will appreciate the value of swift, responsive assistance that is efficient, with quick resolution.

Human and AI engagement

Our intelligent Chatbots are trained to take care of simple enquiries without human involvement. But if things become more complex, our human agents are always on standby to take over when they’re needed.

24/7 real-time support

Resolve customer issues instantly and efficiently. Thanks to our carefully balanced mix of engaging 24/7 human chat support and smart automated self-service interactions, you can troubleshoot problems and deliver truly frictionless CX.

Adapt to your customers’ needs

We create an increasingly efficient customer support environment by continuously optimising our automated support channels on repeated queries. This means you can offer tailored support that adapts intelligently to the needs of your customers.

Personify your brand

Create a UX that truly represents your brand and its values by letting your excellent customer support do the talking. With a 97% customer satisfaction rating, we know a thing or two about making a good impression.

& Training

Unmatched conversational expertise and tried-and-tested processes that will transform your online business.

Consultation solutions for every business

From micro-projects to enterprise-level health checks, strategy and training, we’ll devise a Consultation package that matches your budget and requirements.

Quick off-the-shelf Consultation packages

We can set you on the path to better customer engagement and increased revenue. Our smaller scale Consultation solutions deliver chat set-up, integration, walkthrough, agent training, and a health review quickly and efficiently.

Access to market leading expertise

We’ve been at the forefront of the chat industry since 2012, during which time we’ve completed over 3 million chats across 20+ industries, for startups and major global firms.

ROI-focused methodology

Our approach to conversation has always been driven by a commitment to deliver market-leading ROI. We may not be the cheapest provider, but we’re confident that our approach provides exceptional value.

Why us?

Everything we do aims to deliver a quality experience to you and your customers. We're constantly pushing the barriers of what's possible to create a chat experience that grows revenue, improves efficiency, and provides the customer wow factor.

Continuous improvements to ensure we're always working towards specific business outcomes, whether that's to drive more leads, revenue, or an improved customer experience. We have a keen eye for insights and data, listening and learning at every opportunity.

We're the complete package. Taking projects from concept through to delivery, our expertise covers strategy, technology, agent resourcing, chatbot development, quality assurance, optimisation and more across human chat and chatbots.

Our case studies

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Our testimonials

The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!

Paul Freeman
Vice President Marketing
SES Satellites

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
Massachusetts Council on Gaming and Health

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
CBS Bahamas
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In case you hadn't noticed chat is very much our thing.

So why not put us through our conversational paces and get in touch?