eCommerce Growth

Experience more revenue and offer an incredible native-English customer experience with our unique approach to live chat.

Let's talk

Your new competitive advantage


Increased eCommerce conversion rate

By engaging in conversation while a visitor is browsing your site, we increase your conversion rate and tackle any hesitations to purchase. Our unique approach brings the in-store experience online, with product experts available 24/7. We provide recommendations, remove friction, and answer queries before they buy.


So much more than basket abandonment

Why wait until someone leaves to try and save the sale? We track basket values and signs of abandonment, engaging with visitors in real time. Empowering everyone with the confidence they need to complete the purchase.


Real-time customer experience

Trust is everything. To compete with the eCommerce giants, offering real-time customer experience is an often underappreciated competitive advantage. With a confident blend of chatbots and humans, we ensure CX is scalable, efficient and appreciated by customers at every opportunity.


Complete synergy with marketing

With advertising costs on the up and an ever-increasing competitive environment, our approach to live chat ensures we extract maximum value from every marketing campaign. Our client services team will work closely with you to improve return on ad spend by increasing conversion and average order value.

How The Chat Shop Improves Ecommerce

Deep product knowledge

We become true product experts to take a visitor from interest to action effectively. With a deep understanding of your business gained through our in-depth onboarding program, we offer an incredible brand experience from the very first chat. Our approach to knowledge is unparalleled in the chat space, ensuring you stand out above your competition without the overheads.

Engaging visitors at the right time

Creating a chat strategy to drive a return takes effort. Our unique technology tracks baskets and visitor behaviour to ensure we're engaging with the right visitors at the right time. Just want to focus on VIPs or particular product ranges? We can do just that.

Every data point is tracked, enabling us to be more targeted, engaging, and effective with regular improvements.

The ultimate in-chat experience

Every interaction matters. Our agent team are trained to build rapport, offer tailored product advice, and resolve barriers to purchase. We use conversational frameworks designed to drive specific outcomes across support and sales, so wherever your customer is in their lifecycle, we'll add value. With 97% customer satisfaction, your customers will love you for it. 

Investment in optimisation

With every data point tracked across chat, Google Analytics, and our reporting suite, our team continuously review and optimise the entire chat lifecycle. Ensuring we drive more sales, higher basket values, and fewer support escalations. We're transparent, authentic, and focused on the metrics that add business value. You'll have live access to our reporting portal to see exactly what happens in every conversation.

Lead Generation

The right price for you

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The Basics
Includes your first 100 human chats/mo
Starts at

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Includes your first 500 human chats/mo
Starts at

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Includes your first 1200 human chats/mo
Starts at

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Starts at

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!


Whatever your budget, we structure every project to deliver a consistently high return on investment and with monthly pricing starting from just £500/$650, we're worth consideration.

Get in touch to either arrange a call or request pricing to be shared over email.

Request consultation

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

Marketers...Fancy 5 tips on increasing engagement & conversions. Then check out our latest report.

Our case studies

View all Case Studies

Our testimonials

The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!

Paul Freeman
Vice President Marketing
SES Satellites

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
Massachusetts Council on Gaming and Health

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
CBS Bahamas
View all Case Studies

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?


Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now