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Deliver a personalised conversational shopping experience that transforms passing visitors into enthusiastic brand advocates.
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Cultivate a loyal customer base and a feeling of brand affinity through meaningful conversations. We can help you to delight visitors and keep them coming back for more.
Online commerce sites often struggle to match the in-store experience. Our solution allows you to deliver this experience at scale - recommend products, reduce basket abandonment, and offer genuinely helpful advice.
The line between online and physical retail is becoming increasingly blurred. We can help your business to stay at the forefront by providing an in-store shopping experience that will engage online customers.
Make yourself available at the most important of times with our hybrid chat solution. A unique blend of human chat and AI Chatbots achieves a carefully calibrated mix of conversational engagement and attentive automated assistance.
We want to make life easier for our clients, so we’ve made sure that our solutions offer swift, seamless integration that won’t drain your dev resources.
Seize the attention of potential customers by starting the right conversation at the right time. Prospects we talk to are five times more likely to buy, with a 10% higher average order value.
Our native-English speaking human agents are carefully selected. With a rigorous training and development plan, our agents understand your business environment. You can rely on them to provide smart, insightful customer engagement that builds faith in your brand.
Exactly how much depends on a variety of factors like your average order value and margin, traffic, current and anticipated conversion rates, and how complex your product/service is.
Most of our customers are paying between $50 - $140 (£35 - £105) per qualified lead and ~40% more per scheduled meeting. If you’d like to know some more accurate cost estimates without a consultation, share some details with us and we’ll come back to you.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.
Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.
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Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
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Every other chat software, except for what The Chat Shop was able to provide us, counts a conversion when a person speaks with you. That's not a conversion for us - these people don't trust us yet. So it’s a conversion when they warm up to us and provide us with their contact info - I needed a solution so that I could track where my marketing dollars were going, and Joe and the team at The Chat Shop were able to put that together for me.
The Chat shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.
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