Conversational Commerce

Our Conversational Commerce solution will integrate seamlessly with your e-commerce platform, bringing with it a personalised conversational shopping experience that’s capable of transforming passing visitors into enthusiastic brand advocates.

Let's talk

Scalable personalised e-commerce experiences that delight customers

01

Enhance your e-commerce platform

Cultivate a loyal customer base and a feeling of brand affinity through meaningful conversations. We can help you to delight visitors and keep them coming back for more.

02

Personalise the online shopping experience

Online commerce sites often struggle to match the in-store experience. Our solution allows you to deliver this experience at scale - recommend products, reduce basket abandonment, and offer genuinely helpful advice.

03

Adapt to a dynamic retail landscape

The line between online and physical retail is becoming increasingly blurred. We can help your business to stay at the forefront by providing an in-store shopping experience that will engage online customers.

04

Engaging human conversations and advanced AI support

Make yourself available at the most important of times with our hybrid chat solution. A unique blend of human chat and AI Chatbots achieves a carefully calibrated mix of conversational engagement and attentive automated assistance.

Removing those purchase barriers and enlightening customers

Painless integration with your platform

We want to make life easier for our clients, so we’ve made sure that our solutions offer swift, seamless integration that won’t drain your dev resources.

Remove friction, reduce basket abandonment and increase conversions

Seize the attention of potential customers by starting the right conversation at the right time. Prospects we talk to are five times more likely to buy, with a 10% higher average order value.

Engage customers with meaningful conversation

Our native-English speaking human agents are carefully selected. With a rigorous training and development plan, our agents understand your business environment. You can rely on them to provide smart, insightful customer engagement that builds faith in your brand.

The right price for you

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The Basics
Includes your first 100 human chats/mo
Starts at
£600/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 100 human chats/mo
Starts at
£800/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
  • Basket Abandonment
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Full Shopify/Magento integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Content
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
  • 'Where's my order?' Bot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£700/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot
interactions/mo
Starts at
£2600/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Enhanced Knowledge
  • Facebook Messenger
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5140/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
Chat & Convert
  • Hybrid Human + AI Chat
  • API-powered Chatbot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.

Can't decide or want to learn more?

Let's talk!

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!

Our case studies

View all Case Studies

Our testimonials

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
,
Massachusetts Council on Gaming and Health

Every other chat software, except for what The Chat Shop was able to provide us, counts a conversion when a person speaks with you. That's not a conversion for us - these people don't trust us yet. So it’s a conversion when they warm up to us and provide us with their contact info - I needed a solution so that I could track where my marketing dollars were going, and Joe and the team at The Chat Shop were able to put that together for me.

Tim Kearney
Marketing Manager
,
Primo Management Group

The Chat shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!

Paul Freeman
Vice President Marketing
,
SES Satellites
View all Case Studies

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Whitepaper

Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now