Case Studies

8 years and millions of chats worth of experience across a multitude of industries mean we know a thing or two about chat. From healthcare providers to eCommerce, we’ve got the knowledge to tailor our strategy and drive the best results.

Our results speak for themselves, but sometimes it’s good to hear it first hand too. Find out what we’ve done for a variety of businesses in our case studies and learn more about what we can do for your industry.

Case Studies

77 Diamonds

Live chat for luxury retailers, handled with precision. Find out how 77 Diamonds uses our award-winning managed live chat to attract new customers and increase sales.

Leasing Options

Learn more about how we offer a complete car leasing experience straight from Leasing Options’ website, generating hot leads and killer customer service 24/7.

Vita Student

Find out how Vita Student uses our live chat outsourcing to increase conversion on their website, generating more enquiries and better qualified leads for their student properties.

Ski Solutions

Presenting bespoke, luxury holidays requires a tailored and personal solution. Learn more about how our team generates an average 501% return on investment for Ski Solutions.

Hitachi

Hitachi Capital Vehicle Solutions needed higher onsite conversion, so we built a customer engagement strategy to convert browsers into excited drivers and drive real results.

BFI Player

We provide full tier one service and tech support through quality conversations. From managing payments to troubleshooting, we’ve ensured a 97% satisfaction rating.

Healthcare

Handling healthcare enquiries requires sensitivity and care, that’s why we build trust from the beginning of the relationship. Live chat for healthcare increases consultations booked by breaking down conversion barriers.

Education

We can help students before they’ve submitted their application, right through to alumni relations management. Our service allows you to deliver an outstanding experience to more of your prospective and existing alumni.

Travel

Travel can be complicated for customers. We’re on hand to help by quickly answering questions, managing bookings, and increasing your conversion through build trust from the start, making sure site visitors choose you, not your competition.

Hotels and Hospitality

We make it easy for your guests to get support by being there to help when you are not available. Cut out the middle man and drive direct bookings from your website instead of paying third party prices, and use our customer insights to make each stay a stay to remember.

Law

Our live chat for lawyers programme uses the power of conversation to deliver more clients from your existing traffic. We develop a conversation with potential clients to generate qualified leads and build a trusting relationship.

Finance

Finance can be tricky, that’s why we do a deep dive into your business and tailor-make a chat strategy that works for you. Whether you need customer support or are looking to drive more leads from existing traffic, we’ve got you.

Property & Real Estate

We identify and engage interested buyers, sellers, renters and investors that aren’t ready to take the next step themselves. Our experts are able to chat away into the early hours, answering questions and generating leads while you sleep.

Ecommerce

Our live chat for eCommerce and digital retail programme increases conversions by breaking down barriers to purchase with a human touch. Prospects we talk to are 5 times more likely to buy, with a 20% higher average order value.

SaaS

We help you increase your conversion rate and generate qualified leads through tailored live chat solutions. We’ll handle queries, guide your visitors through their sign up process to streamline the sales funnel for you and them.

Case Studies

Case Studies

Industry Solutions