Conversational Support

Transform the CX on your website. Our Conversational Support solution will help you create the perfect blend of warm, engaging human chat and smart, attentive AI assistance.

Let's talk

Customer-centric solutions tailored to your business

01

Exceed customer expectations

Impress visitors with rapid, genuinely helpful support that troubleshoots problems in an instant. You’ll never leave them hanging.

02

Nuanced human conversation and attentive AI

Let our sophisticated AI Chatbots add value by taking care of simple enquiries. Our skilled native-English speaking agents can step in if things become more complex.

03

Scalable support that adapts to needs

Our optimisation approach ensures we become more efficient over time by training the Chatbot based on repeated queries.

04

Real-time support around the clock

A 24/7 solution delivering frictionless customer experience around the clock. With a 97% customer satisfaction rating, we’re confident your customers will love you for it.

Delight customers with seamless support

Think you know Chatbots? Think again

Our Chatbots have been developed using natural language processing (NLP) and machine learning (ML), and we know precisely when to combine them with human chat. If Chatbots have underwhelmed you in the past, we’re confident our sophisticated approach can change your mind.

Build a deeper understanding of your customers

Our approach to customer support delivers incremental improvements to the customer experience by adapting to consumer behaviour. By identifying actionable insights, we can develop an approach that delivers more resolutions and exceptional efficiency.

Fast, seamless platform integration

We understand that platform integration can be a significant pain point, which is why we design our solutions to integrate with your technology stack quickly and seamlessly - enabling you to focus on everything else.

Learn more about Live Chat Support

The right price for you

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The Basics
Includes your first 100 human chats/mo
Starts at
£600/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£800/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot interactions/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
  • Basket Abandonment
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Content
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
  • 'Where's my order?' Bot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£700/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot
interactions/mo
Starts at
£2600/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Enhanced Knowledge
  • Facebook Messenger
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5140/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
Chat & Convert
  • Hybrid Human + AI Chat
  • API-powered Chatbot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.

Can't decide or want to learn more?

Let's talk!

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!

Our case studies

View all Case Studies

Our testimonials

Every other chat software, except for what The Chat Shop was able to provide us, counts a conversion when a person speaks with you. That's not a conversion for us - these people don't trust us yet. So it’s a conversion when they warm up to us and provide us with their contact info - I needed a solution so that I could track where my marketing dollars were going, and Joe and the team at The Chat Shop were able to put that together for me.

Tim Kearney
Marketing Manager
,
Primo Management Group

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
,
CBS Bahamas

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
,
Massachusetts Council on Gaming and Health
View all Case Studies

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Whitepaper

Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now