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Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website.
Let's talk
Impress visitors with rapid, genuinely helpful support that troubleshoots problems in an instant. You’ll never leave them hanging.
Let our sophisticated AI Chatbots add value by taking care of simple enquiries. Our skilled native-English speaking agents can step in if things become more complex.
Our optimisation approach ensures we become more efficient over time by training the Chatbot based on repeated queries.
A 24/7 solution delivering frictionless customer experience around the clock. With a 97% customer satisfaction rating, we’re confident your customers will love you for it.
Our Chatbots have been developed using natural language processing (NLP) and machine learning (ML), and we know precisely when to combine them with human chat. If Chatbots have underwhelmed you in the past, we’re confident our sophisticated approach can change your mind.
Our approach to customer support delivers incremental improvements to the customer experience by adapting to consumer behaviour. By identifying actionable insights, we can develop an approach that delivers more resolutions and exceptional efficiency.
We understand that platform integration can be a significant pain point, which is why we design our solutions to integrate with your technology stack quickly and seamlessly - enabling you to focus on everything else.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Whatever your budget, we structure every project to deliver a consistently high return on investment and with monthly pricing starting from just £500/$650, we're worth consideration.
Get in touch to either arrange a call or request pricing to be shared over email.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
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The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
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At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.
Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.
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