Experience a new competitive advantage with real-time customer engagement using human live chat and AI chatbots.
We focus on the visitors who have the potential to convert, but won't, without some assistance. Using clever behaviour analysis and tracking, we identify the optimum time and message to engage in a thoughtful discussion.
Our UK/US-based live chat team become your real-time product and service experts. Supported by AI chatbots, we remove friction in your funnel through conversation. Bringing a new competitive advantage and delivering previously untapped returns, 24/7.
Increase the volume and quality of leads from your website. Engage, qualify, and convert with native-english live chat.
Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website.
Our unique approach to live chat works in synergy with your marketing efforts. By engaging with visitors in real-time with genuinely helpful advice, we increase conversion rate by up to 20%. Our strategy has been refined over the last 10+ years working with start-ups, enterprises and everything in between.
We bring the strategy, technology, and agent team, enabling you to experience growth without the overheads. Our vast experience across markets and a complete team of specialists means every conversation adds value to you and your customers.
Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.
What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.
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The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.