Conversations that matter

Live chat and chatbots

Welcome to The Chat Shop. The only full-service provider dedicated to managing onsite chat.

We add value throughout the online customer journey, leveraging the latest AI chat technologies to deliver the best solutions and a better ROI.

By blending Human Chat with Chatbots, we ensure that every conversation is focused on the visitors that need it most – on the conversations that matter.

Our Customers

We work with forward-thinking, ambitious brands that have a desire to either drive more sales or provide the best onsite live chat support service.



What's your priority right now?

Increasing Sales

My primary goal is to generate more leads or to increase the sales made through my website.

Improving Service

My primary goal is to enhance our onsite experience to improve customer satisfaction.

Both Human + AI chat

Driving efficiency & effectiveness.

It’s true, our online chat agents are the best. We nurture talented people and make the most of that investment by integrating AI chat technologies to help them be more effective and more efficient.


By implementing AI chat to handle the everyday enquiries, we release our native English-speaking agents to focus on the visitors who need them most and integrate AI into the agent’s interface to help them find the right answers more quickly.

I’ve been incredibly impressed with the amount of homework that The Chat Shop does, in terms of absorbing what is a complex purchase journey and understanding the product to being able to talk at a very high level with customers.

– Tobias Kormind, Co-Founder & Managing Director at 77 Diamonds

Want to know how 77 Diamonds saw a 332% ROI on profit and a 13.6% conversion rate?

Find out more

Outsourced Solutions

Managed Live Chat

Allow us to do the hard work with a fully managed chat solution. By nurturing talented native English speakers, training them to the highest standards and providing them with the best chat technology, we deliver real results for your business.

Managed AI Chat

Deliver instant sales and customer support. Like real agents, AI needs to be managed over time to deliver the best results. Our award-winning experts will conceive, create, manage, and optimise AI chat to support or replace agents.

Human + AI Chat

Service visitors at scale with the perfect blend of Human Chat and conversational AI. We can satisfy common needs through AI Chat, reserving agents for more complex queries where they can add the most value to your business.

Supporting your in-house team

Training & Consulting

Need help with implementation, training or getting your in-house chat team off the ground?

Our consulting programmes are based on 8 of years experience delivering millions of chats.

AI Chat

Are you looking to radically improve the ROI of your in-house team?

By integrating AI Chat, we release your team to really focus on the conversations that matter.

The only ROI focused provider

We understand that every business is unique and plug & play isn’t the best solution.

Effective chat is more than just tech, that’s why we design our whole strategy and build it from the ground up for the best results.

Whereas other outsourcers focus only on cost-effectiveness, our primary focus is on ROI, and visitors who chat with us are 7.5x more like to convert into a customer than those who don’t.

Talk to us

One thing we’ve learned after 8 years of doing this, is that every client faces different challenges and has different needs.


Let’s chat so we can start to learn about yours.