We’re taking conversation up a level

Harness the power of conversation and define the nature of every visitor’s online journey.

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Engage, support and convert

We understand the importance of smart, engaging interactions. Ones that convert customers by reaching out and starting a conversation. Not only do intelligent conversations drive business growth, but they leave a lasting impression in the minds of people who could become customers for life.

By combining smart AI technology with engaging human agents, The Chat Shop provides an effective blend of efficient, tech-driven responsiveness and warm human interaction. We help you generate more leads, boost conversion rates and deliver seriously impressive ROI by creating a more responsive, welcoming presence.

Conversational Support

Conversational Support

Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website.

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Conversational Marketing

Conversational Marketing

Lead generation powered by Conversation. Don’t just pay for contact details, pay for verified, qualified meetings with buyers.

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Conversational Commerce

Conversational Commerce

Deliver a personalised conversational shopping experience that transforms passing visitors into enthusiastic brand advocates.

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Human led solutions

Our skilled human agents are trained to create meaningful interactions with visitors, allowing you to shape the customer journey from pre-purchase decisions to post-purchase support. Prospects we talk to are five times more likely to buy, with a 10% higher average order value.

Native English agents

Our native-English speaking agents are skilled communicators, who are trained to engage customers in fluent, attentive conversation.

Strategy backed, insight led

We’ll create an effective, tailored strategy for you by combining our knowledge and expertise in the industry with conversational insights specific to your business.

24/7 AI Chatbot support

Our conversational AI Chatbot uses market-leading natural language processing (NLP) and machine learning (ML) to ensure customer interactions are smart, responsive and helpful.

Defer simple answers to chatbots

Not all customer queries require the attention of a human agent, so let AI Chatbots tackle simple enquiries. This keeps costs down, without compromising the customer experience.

Transfer to humans when it matters

For higher value or more complex purchases, our hybrid solution means a human agent can step in and offer more nuanced support.


Our expertise is built on years of experience. We’ve been at the forefront of the chat industry since 2012, during this time we’ve completed over 3 million chats across 20+ industries, including major global firms.

What sets us apart? Over the years we’ve constantly evolved our offering, helping our clients to drive ROI by developing innovative new solutions. From billion dollar PLCs to fast growth start-ups, we’ve supported the rapid growth of some of the biggest and best brands worldwide.


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Chat satisfaction

Our case studies

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Our testimonials

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
Massachusetts Council on Gaming and Health

Every other chat software, except for what The Chat Shop was able to provide us, counts a conversion when a person speaks with you. That's not a conversion for us - these people don't trust us yet. So it’s a conversion when they warm up to us and provide us with their contact info - I needed a solution so that I could track where my marketing dollars were going, and Joe and the team at The Chat Shop were able to put that together for me.

Tim Kearney
Marketing Manager
Primo Management Group

The Chat shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!

Paul Freeman
Vice President Marketing
SES Satellites
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Our awesome clients

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?