We create conversations. Award-winning live chat support service for your site.

We identify and engage with website visitors who are not ready to take the next step on their own.

From consulting to skilled UK and US outsourcing, we get live chat to increase your sales leads by 50% and achieve 99% customer satisfaction.

Real People, Real Conversations

Live chat conversations that convert

Find out how 77 Diamonds uses The Chat Shop’s award-winning managed live chat and engagement tools to attract new customers, increase sales and maximize their marketing spend.





What can we do for you?

Sales enablement

My primary goal is to generate more business from my website.

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Customer service

My primary goal is to improve my customer service experience.

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How we can help

One team. Multiple solutions.

Empower your digital strategy with the best partner in the market. We’re digital marketers with the people and processes to solve real problems. Find out how we can help you deal with issues from PPC conversion to lead generation.

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The Chat Shop have been excellent from the start. With their behavioural targeting and UK-based live chat agents, we’ve seen a substantial increase in the number of leads generated from our site.

David Leighton, Sales and Marketing Manager, Saab



Partner with the best people in the market and a unique methodology, so that you can focus on your core business.

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Based on real learnings from delivering live chat every day. Let us help you get it right from the start.

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Sales and support services for aspirational brands across industries. Here’s a selection of brands we work with: