We create conversations. Award-winning live chat support service
for your site.

We identify and engage with website visitors who are not ready to take the next step on their own.

From consulting to skilled UK and US outsourcing, we get live chat to increase your sales leads by 50% and achieve 99% customer satisfaction.

Real People, Real Conversations



What can we do for you?

Sales enablement

My primary goal is to generate more business from my website.

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Customer service

My primary goal is to improve my customer service experience.

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How we can help

One team. Multiple solutions.

Empower your digital strategy with the best live chat service provider in the market. We’re digital marketers with the people, processes and technology to solve real problems. Find out how we can help you solve problems from PPC conversion and lead generation to technical support with our live chat answering service.

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The Chat Shop have been excellent from the start. With their behavioural targeting and UK-based live chat agents, we’ve seen a substantial increase in the number of leads generated from our site.

David Leighton, Sales and Marketing Manager, Saab

Find out more about The Chat Shop + Saab

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Live chat services

Outsourcing

Partner with the best people in the market and a unique methodology, so that you can focus on your core business. Discover our award-winning live chat service for your website.

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Consulting

Based on real learnings from delivering live chat every day. Let us help you get it right from the start. See how we can engineer the best chat service for your website.

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Live chat agent solutions

Recruitment

Looking for the best live chat agents in the business? Award-winning, highly trained UK and US based live chat agents hired by us for live chat on your website. See how our live chat agent recruitment programme can make a difference for you.

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Training

Our custom workshops give your team the skills they need to deliver chat like a pro. Monitoring across over 25 different qualitative and quantitative metrics from live chat user setup to industry-leading conversion rates. Find out more.

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Calculate the ROI of live chat services for your website

How many sales are you losing?

Even one is too many. We give you 50% more qualified leads from your existing traffic. Calculate the ROI of our award-winning, lead-generating live chat on your site and see what chat can do for you.

See how many more sales you’ll get in real money with our live chat service on your website.

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Customers

Sales and support services for aspirational brands across industries. Here’s a selection of brands we work with: