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Increase the volume and quality of leads from your website. Engage, qualify, and convert with native-english live chat.
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Increased volume of qualified leads
By engaging in conversation while a visitor is browsing your site, we increase the volume of leads generated from your existing website traffic. Our in-chat approach empowers visitors with the information they need to go from awareness to action. We ensure every lead meets your qualification criteria so you can focus on the most relevant opportunities.
Complete synergy with marketing and sales
When you bring us into the mix, everyone's performance improves. Marketing sees increased opportunities from every campaign, and sales convert a greater number of inbound leads. Our collaborative work bridges the gap between marketing and sales.
Delivers so much more than web forms
Take control over when visitors convert and build deeper insights at every opportunity. Our approach to live chat enables visitors to convert sooner, and along with contact information, we capture a whole host of rich intent data ensuring your sales team can close with ease. All leads are passed through to your CRM, and we can even schedule sales meetings directly on chat.
Insights from every interaction
Around 25% of our conversations convert into a lead, and we ensure every touchpoint adds value to that individual's journey, moving them further along the funnel and creating a brand identity that is engaging, accessible, and listens. You'll learn so much not just from those who convert but also those who don't.
Deep product and service knowledge
To effectively take a visitor from interest through to action, we become true product/service experts. We develop a deep understanding of your business through our comprehensive onboarding program, so from the very first conversation, we represent your brand as if it were our own. Our approach to knowledge is unparalleled in the chat space. With continuous improvement built in, we improve week on week.
Engaging visitors at the right time
Identifying intent from user behaviour and targeting visitors with the right messaging is a process we've had ten years to develop. Enabling us to drive a higher volume of qualified leads from fewer chats, ensuring every bit of your budget goes towards value creation. Every data point is tracked, enabling us to be more targeted, engaging, and effective as our client services team implements regular improvements.
The ultimate in-chat experience
Every interaction matters. To truly take a visitor from a level of interest to a qualified opportunity, our live chat agent team are trained to build rapport, offer tailored advice, and deliver an engaging conversation. We use conversational frameworks designed to drive specific outcomes and capture essential information about every prospect. Escalating qualified opportunities instantaneously to your CRM for your sales team to close. Leads from The Chat Shop have a higher propensity to convert due to the deeper levels of insight and engagement generated in our conversations.
Investment in optimisation
With every data point tracked across chat, Google Analytics, and our reporting suite, our team continuously review and optimise the entire chat lifecycle. From ensuring we're engaging with visitors in the right way to gathering experience-led feedback from our team, our investment in optimisation delivers a better return on investment the longer you stay with us. We're transparent, authentic, and focused on the metrics that add business value. You'll have live access to our reporting portal to see exactly what happens in every conversation.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Whatever your budget, we structure every project to deliver a consistently high return on investment and with monthly pricing starting from just £500/$650, we're worth consideration.
Get in touch to either arrange a call or request pricing to be shared over email.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
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The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
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At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.
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