LiveChat Accelerator

We’ll empower your in-house chat team drive more revenue, improve customer experience, and reduce costs in just two weeks.

Technology only gets you so far, but what we were looking for was the strategy, mirrored with technology, mirrored with people.

Chris Nicholson

Digital Contact Channel Manager

Using

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LiveChat is the most powerful growth driver for an organisation, though so many teams are leaving revenue opportunities on the table and working twice as hard for average results.

Since 2012, we’ve handled almost 4 million conversations and tested thousands of strategies across hundreds of brands - our ultimate aim is to deliver the highest possible value to our clients and their customers with minimal effort.

While previously reserved for big-budget brands, we’re now empowering in-house teams for just 1/8th of the investment with our LiveChat Accelerator solution.

We can improve every aspect of LiveChat

Here’s an overview of our most popular focus areas (though every project is unique). Whenever you’re ready, get in touch, and we’ll create a tailored plan for you.

Review
strategy, goals, challenges, and current setup. Make changes.
Engage
more of the visitors who need your help and less of those who don’t.
Track
the right metrics in LiveChat and Google Analytics to measure success.
Automate
with chatbots, canned responses, and integrations to reduce workload.
Guide
the team on best practices and ensure the strategy is translated into results.
Expand
coverage to 24/7 with The Chat Shop’s Native-English agent team.

Fancy a chat to see how we can help?

We've Helped Brands Big & Small

Here's how it works

01
Health Check

Schedule a free LiveChat Health Check call with our Founder, Joe.

  • He’ll spend some time with you to understand your journey so far, and the challenges you’ve faced, and you’ll discuss what an ideal end result would look like.
  • Joe will then create a scope of work, including the modules and areas of focus that will drive the best ROI for your business and budgets. Often, we’ll focus on just a few key areas based on what will make the biggest impact.
  • We’ll have an opportunity to chat it all through - adjusting budgets and scope based on your feedback.
02
Build & Launch

You’ll be working with colleagues from our Client Strategy and Onboarding Managers - they’ll be taking the lead in implementing the improvements agreed in the proposal. This stage typically takes 2 - 3 weeks.

03
Optimise

Each month, we’ll conduct a review, collaboration call, and implement improvements to your LiveChat strategy. Stay with us for as long as you need.

Pricing

Phase One

Strategy refresh

Improve revenue and efficiency with a complete chat overhaul, focusing on the highest impact areas with a couple of weeks of intensive improvements.

£90/$110/hr
Key points:
  • Refined approach based on our 11+ years experience.
  • Unique and tailored to your business and goals.
  • Led by our experienced Onboarding & Strategy teams.
  • Scalable to suit most budgets.

Optimisation

Proactive monthly improvements led by our experienced strategy teams. Review, discuss, and optimise based on real insights.

Key points:
  • No minimum terms - partner with us for as long as you like.
  • We're on the journey with you - working together to make a big impact.
  • Fully dynamic based on current priorities and opportunities.
  • Strategy and technical teams included.
Phase Two (Optional)
All projects

Build + Launch

Chat setup and strategy done for you delivering results in just two weeks.

€99/hourly rate

*8-hour minimum

Tell me more:
  • We set you up for success.
  • Every chat strategy is unique and tailored to your business and goals.
  • Tap into a wealth of chat experience from our Onboarding & Strategist Teams.
  • Scale the project to your budget (Average project 40+ hours).
Optional

Optimisation

Ideal for those looking to tap into our on demand expertise after the build and launch phase.

€99/hourly rate

*8-hour minimum

Tell me more:
  • Stay with us for as long as you like.
  • Purchase hours in bundles of 4,6 or 8.
  • Continue working with our Strategists for future projects and adapt to changing markets.
  • Build upon our previous success unlocking untapped potential.
All projects

Build + Launch

Chat setup and strategy done for you delivering results in just two weeks.

£99/hourly rate

*8-hour minimum

Tell me more:
  • We set you up for success.
  • Every chat strategy is unique and tailored to your business and goals.
  • Tap into a wealth of chat experience from our Onboarding & Strategist Teams.
  • Scale the project to your budget (Average project 40+ hours).
Optional

Optimisation

Ideal for those looking to tap into our on demand expertise after the build and launch phase.

£99/hourly rate

*8-hour minimum

Tell me more:
  • Stay with us for as long as you like.
  • Purchase hours in bundles of 4,6 or 8.
  • Continue working with our Strategists for future projects and adapt to changing markets.
  • Build upon our previous success unlocking untapped potential.

Contact us to schedule a free health check!
Or simply get in touch to find out more...