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Looking for a shortcut to enhanced CX and transformative customer engagement? Our Consulting service allows you to benefit from everything we’ve learnt over the course of 9 years at the forefront of the industry.
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From micro-projects to enterprise-level health checks, strategy and training, we’ll devise a Consultation package that matches your budget and requirements.
We can set you on the path to better customer engagement and increased revenue. Our smaller scale Consultation solutions deliver chat set-up, integration, walkthrough, agent training, and a health review quickly and efficiently.
We’ve been at the forefront of the chat industry since 2012, during which time we’ve completed over 3 million chats across 20+ industries, for startups and major global firms.
Our approach to conversation has always been driven by a commitment to deliver market-leading ROI. We may not be the cheapest provider, but we’re confident that our approach provides exceptional value.
Whether you’re implementing chat for the first time or have already delivered your first million conversations, we’ve most likely been there before. Let us help you take conversation up a level and benefit from a better CX and ROI, faster.
Our success is partly built on an increasingly refined understanding of how to blend genuinely engaging human conversation with sophisticated AI Chatbot technology. We can help you to implement chat that balances engaging human engagement with efficient AI support.
We go to great lengths to ensure that our human chat agents are the best in the business, and we have equally high standards when it comes to training in-house teams. It’s easy to overlook chat training but our commitment to delivering fluent, engaging conversation has been vital to our success.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Whatever your budget, we structure every project to deliver a consistently high return on investment and with monthly pricing starting from just £500/$650, we're worth consideration.
Get in touch to either arrange a call or request pricing to be shared over email.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
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The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
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At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.
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