In this article, we’ll explain how here we help eCommerce stores of all kinds with our custom live chat integrations. Our team and technology will help you rocket past the competition in terms of overall customer experience, conversions, and revenue.
Shopify and Live Chat: A Seamless Shopping Experience
Shopify is an eCommerce platform that allows you to build an online store and manage it with ease. The tool takes the hard work out of setting up an eCommerce store, leaving the vendor free to focus on growing their business.
We’ve all heard of Shopify, and hey– you may even be using it already. It’s no secret that Shopify is a top-tier eCommerce platform that helps you build professional-quality online stores and manage them simply and securely.
The thing is, to get the most out of your Shopify store to make sales, and set apart from your competitors takes optimisation and review of your customer’s buying journey and identifying friction points.
If you’re like many Shopify users, you’re looking for any strategies and methods to find success and stand apart online. Well, we have some great news for you. What if we told you that one of the best ways to enrich your shopping experience and win over more customers is by combining live chat and your Shopify store?
Let us show you how.
How Live Chat Supercharges Shopify
Here are just some of the ways that live chat can help you stand out above the ocean of competitors online using Shopify.
Streamlined Browsing: Product Cards
A product card is simply made up of an image, a description, and link to a specific page. These product cards help you convey information quickly and make it visually appealing all in one convenient place.
Often, we find that a solid recommendation to a site visitor goes a long way. Many people are browsing your site because they have interest but haven’t fully decided on the exact offering they’re going to purchase. Product cards are an inviting, streamlined way to send recommendations to customers based on various data points and guide them to the perfect sale using such things as items in their cart, pages they’ve visited, and the questions they may have asked.
You also might be asking yourself “How can I upsell to customers?” Another powerful benefit to product cards is the ability to send product recommendations that are drawn directly from dynamic conversations you are having with the shopper allowing you to tune in to what they are most interested in.
Remember– this can be used even if a customer adds an item to their cart that is out of stock. In this case, you can then engage them in conversation and send them a product card to something that is in stock that might meet their needs perfectly.
Also, in some cases, your website’s navigation isn’t as streamlined to your customers as you might think. In this case, if your site visitors are having trouble browsing your offerings or are getting tripped up in parts of your page navigation, a product card can save the day. Product cards are a direct way to bring the customer to the perfect page at the perfect time.
Grab Their Attention: Engaging Chat Features
Grab the attention of your customers and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Add LiveChat to your website and kill two birds with one stone.
Every sale boils down to user experience, right? So if you’re using Shopify, you can very easily fall into the trap of providing the exact same user experience as everyone else on the platform. So how are you setting yourself apart to get your site visitor’s attention?
Are you counting on your static Shopify web page to provide the dynamic buyer journey that every unique customer deserves? It doesn’t have to be this way.
Instead, use our modern chat window to present simple and engaging chat components such as product recommendations, eye-catchers, pre-programmed response buttons, and more. These pre-programmed responses can be based on what the customer already has in their shopping cart– a powerful way to get their attention.
This isn’t about overloading the customer. You don’t want chat to be overbearing so you have to strike a balance, and make sure your calls to action are compelling. Always air on the side of strong, simple, and lending a helping hand when needed.
Finding Out a Little Bit More About Your Buyers: Customer Insights
Your agents can deliver a customised VIP buyer experience from the start. With the Shopify chat integration your agents can quickly and easily see what your customers are interested in by viewing past purchases, and what they have in their basket currently.
This allows your team to make recommendations based on what you feel they would be interested in. Best of all, you can find all of this data in one simple place within the chat, populated by the Shopify Admin Panel.