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Conversational Labs is all about innovation. Our team of conversational experts will work with you to explore market opportunities and develop tailored tech or people-driven solutions that promise to boost engagement, streamline CX, drive revenue, and deliver market-leading ROI.
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The Conversational Labs process begins by exploring business opportunities through in-depth analysis. Once we have a nuanced understanding of your business we can develop a market-focused strategy tailored to your needs.
Whether you have a client base who’d benefit from human chat, you’re looking to launch a new vertical-based chatbot solution or have a tech idea in the world of conversation, we’d love to help bring it to market.
With our in-house development team and deep understanding of all things conversation, we can help you achieve better, more engaging customer conversations. If you have an idea, or have identified an opportunity, let’s talk.
We continually look for fresh insights and opportunities to refine our approach. Through ongoing analysis, we aim to identify friction points, refine our conversational tone and narrative, and devise innovative solutions.
We believe every partnership should be based on trust, authenticity, and mutual benefit. If you have an idea, concept, or opportunity related to conversation, let’s kick-off with a meeting and get to know each other.
We develop carefully tailored solutions for every business we work with, but our work doesn’t end there. We continually monitor every aspect of the customer lifecycle and adapt, continuously fine-tuning every part of our service.
Exactly how much depends on a variety of factors like your average order value and margin, traffic, current and anticipated conversion rates, and how complex your product/service is.
Most of our customers are paying between $50 - $140 (£35 - £105) per qualified lead and ~40% more per scheduled meeting. If you’d like to know some more accurate cost estimates without a consultation, share some details with us and we’ll come back to you.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.
Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.
Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.
Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.
Every other chat software, except for what The Chat Shop was able to provide us, counts a conversion when a person speaks with you. That's not a conversion for us - these people don't trust us yet. So it’s a conversion when they warm up to us and provide us with their contact info - I needed a solution so that I could track where my marketing dollars were going, and Joe and the team at The Chat Shop were able to put that together for me.
The Chat shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!
Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.
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