Live Chat Training

You wouldn’t put someone on the phone without telephone training, yet live chat training is often overlooked. Our custom workshops give your team the skills they need to deliver chat like a pro.

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Say no to crap chat

You can’t just stick live chat on a website and expect magic to happen. Live chat has its own set of rules and best practices.

Knowing how to convey tone of voice, build relationships and correctly structure text based conversations are key challenges.

Live chat needs a dedicated strategy and a team of agents that know what they’re doing. Agents need to be able to sell without being pushy, identify the qualities of good/bad chats and efficiently convey large quantities of information.

We understand live chat

Existing sales and support teams can’t be expected to adopt live chat at the drop of a hat. They need the tools and know-how before interacting with customers through chat.

We can provide the expert insight to help you get chat working better in-house.

We’ve got the experience of delivering live chat day in, day out. Having delivered millions in revenue for our customers, we know that the right approach makes all the difference.

Expert training

Our live chat training programmes follow a structure akin to our in-house training for live chat outsourcing. We utilise the software and resources used to help our own agents become live chat experts.

Our experienced in-house instructors even lead live chat consulting and training workshops.

We always receive 100% positive feedback from live chat training workshops. Safe to say, we have a tried and tested format that works.

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The training for our specialist nurses was invaluable. The Chat Shop training and exercises really gave them the confidence and tools they needed.


Sadie Crabtree, Digital Engagement Manager, Prostate Cancer UK