Consulting

Looking for a shortcut to enhanced CX and transformative customer engagement? Our Consulting service allows you to benefit from everything we’ve learnt over the course of 9 years at the forefront of the industry.

Let's talk

Tap into a wealth of experience and expertise

01

Consultation solutions for every business

From micro-projects to enterprise-level health checks, strategy and training, we’ll devise a Consultation package that matches your budget and requirements.

02

Quick off-the-shelf Consultation packages

We can set you on the path to better customer engagement and increased revenue. Our smaller scale Consultation solutions deliver chat set-up, integration, walkthrough, agent training, and a health review quickly and efficiently.

03

Access to market leading expertise

We’ve been at the forefront of the chat industry since 2012, during which time we’ve completed over 3 million chats across 20+ industries, for startups and major global firms.

04

ROI-focused methodology

Our approach to conversation has always been driven by a commitment to deliver market-leading ROI. We may not be the cheapest provider, but we’re confident that our approach provides exceptional value.

Learn how to build a powerful bond with your customers

Faster time to results

Whether you’re implementing chat for the first time or have already delivered your first million conversations, we’ve most likely been there before. Let us help you take conversation up a level and benefit from a better CX and ROI, faster.

Human warmth + AI efficiency

Our success is partly built on an increasingly refined understanding of how to blend genuinely engaging human conversation with sophisticated AI Chatbot technology. We can help you to implement chat that balances engaging human engagement with efficient AI support.

Equip your in-house team with industry-leading skills

We go to great lengths to ensure that our human chat agents are the best in the business, and we have equally high standards when it comes to training in-house teams. It’s easy to overlook chat training but our commitment to delivering fluent, engaging conversation has been vital to our success.

Lead Generation

The right price for you

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The Basics
Includes your first 100 human chats/mo
Starts at
£600/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!


Pricing

Whatever your budget, we structure every project to deliver a consistently high return on investment and with monthly pricing starting from just £500/$650, we're worth consideration.

Get in touch to either arrange a call or request pricing to be shared over email.

Request consultation

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

Marketers...Fancy 5 tips on increasing engagement & conversions. Then check out our latest report.

Our case studies

View all Case Studies

Our testimonials

The Chat Shop also challenged us to find the right formula. You can be the expert in your own business but not an expert in how a chat works. Let them challenge you - on how to optimise and get the performance out of a chat. If you take advantage of that knowledge and skill - and you trust them - you will get great results!

Paul Freeman
Vice President Marketing
,
SES Satellites

Before using chat, we offered email and primarily a fully staffed hotline where people could contact us. However, It's 2021; we need to meet people where they are at. Demographics are changing - gambling is changing, and people are increasingly feeling more comfortable engaging with others through chat... We can provide a better service through chat with better quality control. We don't necessarily know the location of someone that calls us through the hotline. However, we know their IP address with chat, and we can give them recommendations on local support.

Philip Sherwood
Director of Communications & Marketing
,
Massachusetts Council on Gaming and Health

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
,
CBS Bahamas
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In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Whitepaper

Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now