Live Chat Agent

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If you love interacting with people, learning and sharing your knowledge with others then joining our live chat team may well be for you. You’ll be representing our customers and working to drive each “chatter” through to a goal. Every chat is different and so it takes someone who is prepared to go above and beyond the standard call of duty. Our customers work with us long term because they expect the very best. With this live chat job you’ll receive world class training, be part of a supportive and happy team and learn something new every single day. Our business is built on people and we’d love you to be a part of it.

We’re a close team with big ambitions

World class training

You’ll learn valuable skills and fascinating knowledge about businesses and industries you’ve not come across before. You’ll learn how to drive a conversation from enquiry through to sale and turn unhappy customers into ecstatic customers.

 

The role

Every chat is unique. We provide you with the training, knowledge and tools but it’s up to you to add your personality. You’ll be working as part of one of our teams representing a selection of our customers. You might be concurrently selling investment property, providing customer support for a leading British video on demand service while also discussing which ski holiday a customer might like to go on. It’s varied, interesting and surprisingly complex.

 

Location not important. Being part of the team is.

We realized to continue to work with the best team we could find we needed to look further afield than commuting distance from our HQ in West London. As long as you have a distraction free workspace, reliable internet and are a native English speaker you can still be and feel a big part of the team.

Skills required

  • Native-level English with outstanding sentence structure, spelling and grammar
  • High levels of organisation and attention to detail
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Meticulous learner and inquisitive mind
  • Upbeat and positive personality
  • Typing speed of 80+ WPM, error free (test your typing speed here)
  • Able to work 35-40 hours each week