Lead generation
You’ve got sales people on the ground, but more customers are going online. Our UK and US-based live chat agents will be your online sales team – live on your website to deliver 50% more leads on average from existing traffic.
PPC
Money spent on PPC which doesn’t convert onsite is money wasted. Our online chat service makes your PPC spend go further by tracking the adverts customers click on so we can tailor the real-life conversation to match. Make your money go further with conversations that convert.
Personalisation
Your customers want a personalised experience. We put people into personalisation.
To do that you need data, and great quality people. Combining smart interactions based on what a user is doing, insight and high-quality live chat agents means you can deliver true personalisation to every visitor.
Email marketing
Email marketing is not about mass broadcast any more. Dynamic personalisation and optimisation is everything, as marketers try to deliver greater relevance to drive better results.
Live chat builds the bridge between email programs and the brand, by enhancing the ‘click-through’ experience with real, human conversation.
Basket abandonment
Every day thousands of carts are abandoned, and thousands of would-be customers leave disappointed.
We can change that by identifying the behaviours of genuinely interested visitors and engaging them before they give up.
By opening a conversation, we can remove the barriers to purchase and turn leavers into buyers.
Lead qualification
We provide what you really want.
By understanding what makes a good lead for you, we can craft conversations that uncover your key qualifiers. Your sales team can continue an existing relationship that means you’re a step ahead when you pick up the phone.
Capturing leads is a fine art. To get more, you need to ask for less info. To get quality, you need as much info as possible. Our live chat agents and chatbots allows your brand to build a rapport with visitors – gathering more information and generating more qualified leads.
Engagement
Building a brand relationship requires engagement on an emotional level – but your ads and website copy will only go so far in creating an emotional attachment to your brand.
By delivering quality conversations based on a human understanding of consumer behaviour and needs, we make a better, more personal connection with people.