On Wednesday 21st of May we co-hosted a great webinar with Jacob Firuta of LiveChat on How To Increase Sales Using Live Chat. If you missed out, don’t worry, you can check out a recording of the webinar below or follow the link to view the presentation slides separately on slideshare.
Our webinar explained how live chat can be used to do more than just offer outstanding customer service. The benefits of live chat for customer service are quite clear. Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
Instead of talking about customer service we looked at why live chat can increase sales on your website and how you could go about increasing sales on your site with the communication tool.
Four main topic areas which we covered were:
Personalisation through live chat
Using chat greetings to save carts
Discovering customer pain points
Gaining trust with a customised chat
Each section had its own takeaway with actionable insights to allow companies using live chat to immediately act upon the information and start increasing sales on their site.
The information is a great starting point for anyone interested in increasing sales on their site. Take a look at the recording of the webinar below for some tips and feel free to get in touch with us should you need any more advice or assistance.