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eCommerce report 2021

Delivering the in-store experience online using conversation

Benefits Of Live Chat: Customer Service

This is our third and final post in a series of posts relating to the benefits of live chat from 3 perspectives. Let’s take a look at the key benefits of using chat for customer service.

Outsourced vs in-house live chat - the pros and cons

Handling things in-house means you are in control, but it is more expensive and requires more work and planning. We look at the pros and cons.

How to build an effective chatbot - the 7 steps

Building a successful chatbot requires understanding your goals and target audience to create an effective conversation flow.

Conversational Marketing - what is it and what are the benefits?

Implementing conversational marketing techniques mean that you are able to optimise your customer experience and increase your conversion.

Transforming From Live Chat Agent To Team Leader

Does Your Website Experience Balance Pleasure And Necessity?

Mastering Lead Generation: From Content To Chat

Culture And Live Chat Training In A Close-Knit Team

Less Is More - The Best Strategy For Content Marketing

How To Personalise Your Landing Pages For Better Conversion Rates

3 Ways To Increase Conversion Of Your Paid Traffic

Stop Wasting Time: Combine Real People And Automation In Customer Service

The Lead Generation Seesaw

Guest Post: The Effectiveness of Live Chat

Guest Post: Why Customer Experience is Your Key to Success

SlideShare: Generating Leads Online

SlideShare: Building Trust Through Your Online Store

The ultimate guide to chatbots & AI chat in 2020

Traditional vs Online Estate Agents:

Reduce Basket Abandonment: Personalise The Shopping Experience

Customer Experience Will Overtake Price and Product

Using Live Chat To Provide Personalisation In Ecommerce

4 Reasons Why Video Content Needs To Be Part Of Your Content Strategy