Customer Service

Is Your (Lack of) Customer Service Costing You Profits?

Can you really afford to deliver a lacklustre customer experience in this turbulent market? We provide tips on how you can deliver a top-tier customer experience while keeping costs low.

Re-Invent Your Customer Support With Live Chat

In this article, we look at one way you can scale your customer support while keeping costs low and still delivering an outstanding customer experience.

Real Estate Lead Generation: Why You Should Be Using Live Chat

The Effect Of Digital On Estate Agent Transparency And Trust

Why Are Traditional Agents So Angry With Online Estate Agents?

5 Challenges For Payment Processors

Big Data In Fintech: The Challenges

Big Data In Fintech: The Opportunities

Challenges For Payment Processors: Growth Of Fintech

5 Tips For Lead Generation For The Payments Sector

Stripe: The $3bn Payments Unicorn Every Marketer Can Learn From

The Link Between Customer Engagement And Lead Generation In Payments

Infographic: Traditional vs Online Estate Agents

Guest Post: Why Chat Is A Better Way for Dentists to Increase Patient Bookings

Why Live Chat Should Be Part of Your Healthcare Marketing Strategy

3 Tips To Use SEO For A Successful Marketing Strategy

The Chat Shop + GDPR

Meet Greg Horsham, The Chat Shop's new Account Manager

The Chat Shop wins HomeAgent Operation of the Year and Customer Service Team of the Year Awards

What's happening with UK online retail sales?