Live chat for property

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Our live chat for property programme is here to build relationships with your prospects and generate qualified leads. We’ve delivered lead generation and support services for aspirational brands across property sectors, including: investment, residential and PBSA.

More leads, less waste

You’re putting time and effort pumping traffic to your site but on average, converting just 2% into viewings and calls with your sales team.

Many of those potential house buyers, sellers, tenants and investors aren’t even qualified or ready to take the next step. Your sales team’s valuable time is being wasted on low-quality leads.

We identify and engage interested buyers, sellers, renters and investors that aren’t ready to take the next step themselves.

Then we use the power of targeted, personal conversations to convert and qualify.

Online shopping prime-time starts at 8pm

Standing out from the competition in today’s property market requires an online experience that delivers on its promises, even when you’re not in the office.

We combine a tailored preemptive support strategy, with instant support just a click away. Our experts are able to chat away into the early hours, answering questions and generating leads while you sleep.

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We’ve closed over £3.3 million in business from leads The Chat Shop generated.

David Ancell, Head of Digital, Select Property

Why people like talking to us

It sounds a lot like hard work but just adding live chat isn’t enough. You’ve got to get browsing buyers, sellers and renters to use it. We identify key engagement opportunities to deliver the right message at the right time.

We also need to understand your business and properties like you do. So we build an exhaustive knowledge base with hundreds of data points and provide our live chat experts with 100+ hours of paid training.

Once live our skilled Account Managers are responsible for optimising your chat programme to get the best leads for your properties.

Our highly trained UK and US-based agents are monitored across over 20 different quantitative and qualitative metrics weekly.

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Typical programme

Strategy

A strategic programme focused on getting you more leads for your properties, and building an outstanding digital support experience. From site reviews, to traffic profiling and engagement approaches.

Implementation

Setting up chat is one part, making an external team fit seamlessly with yours is another. Custom knowledge base built for your property portfolio, optimised for chat with over 200 points of information.

Live chat outsourcing

UK-based sales through service chat team. Our live chat experts are the kind of people you’d hire, but they’re committed to one thing, excellence in chat.

Optimisation

Data is our friend so each week we check in. Our optimisation programme means we see what’s working and what’s not, so we grow and improve with your property business.

Results

Average increase in leads delivered for our customers

In revenue generated from leads and sales delivered by our team

Customer satisfaction rating – the highest in the industry