The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

The Chat Shop Blog

The definitive guide to live chat in 2020

Live chat best practice (with real chat transcripts!)

Outsourced vs in-house live chat - the pros and cons

How to install live chat on your website: step by step guide

What is live chat and how does it work?

10 Simple Ways to Increase Your Website Conversion Immediately

How to Optimise Your Returns Process

How to Build Trust in Your Online Brand

Top 5 Mistakes Businesses Make in B2B eCommerce

How Can B2B Companies Improve their Customer Support?

Understanding Your Customer Through VoC Data

Personalisation as Part of the Buyer's Journey

How to use email to increase customer engagement

How to Write Great Customer Support Emails

LIVE CHAT HANDBOOK for Lead Generation and Ecommerce Conversion

Four Brilliant Ways to Maintain Customer Loyalty

Be A Support Hero: Increase Customer Loyalty With Live Chat

Customer Loyalty: Don’t Use Gimmicks, Provide A Real Reason To Return

Traditional vs Online Estate Agents: Brand Awareness In Digital

The Basics: What is reactive and proactive live chat?