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The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

The definitive guide to live chat in 2020

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Live chat best practice (with real chat transcripts!)

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Outsourced vs in-house live chat - the pros and cons

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How to install live chat on your website: step by step guide

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What is live chat and how does it work?

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10 Simple Ways to Increase Your Website Conversion Immediately

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How to Optimise Your Returns Process

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How to Build Trust in Your Online Brand

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Top 5 Mistakes Businesses Make in B2B eCommerce

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How Can B2B Companies Improve their Customer Support?

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Understanding Your Customer Through VoC Data

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Personalisation as Part of the Buyer's Journey

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How to use email to increase customer engagement

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How to Write Great Customer Support Emails

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LIVE CHAT HANDBOOK for Lead Generation and Ecommerce Conversion

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Four Brilliant Ways to Maintain Customer Loyalty

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Be A Support Hero: Increase Customer Loyalty With Live Chat

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Customer Loyalty: Don’t Use Gimmicks, Provide A Real Reason To Return

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Traditional vs Online Estate Agents: Brand Awareness In Digital

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The Basics: What is reactive and proactive live chat?

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