Build trust and brand affinity with meaningful conversations
Conversational skills matter
Engaging customers with meaningful conversation isn’t easy. We work closely with our agents to help them apply the right tone of voice, build customer relationships, and correctly structure their text-based conversations. We’ll utilise the same techniques and resources to coach your team into live chat experts.
Tried and tested training
Our comprehensive chat training program produces skilled agents who are capable of handling a wide range of scenarios. We’ll put every agent through a variety of comprehensive training modules to ensure they’re ready to go.
100% positive feedback
With 100% positive feedback for our live chat training workshops, we think it’s fair to say they’re a bit of a hit. After a decade in the industry, we know a thing or two about delivering conversations that matter and we want to share this knowledge.