Live chat for SaaS

Our live chat for SaaS programme allows you to deliver an outstanding customer experience to more of your prospective and existing users. We develop conversations with visitors to build relationships for your brand easily.


We always turn to The Chat Shop for advice and they never fail to deliver. They take the time to fully understand our challenges and always go above and beyond with suggestions, tips and ideas to ensure we are able to deliver our work.

Christos Orthodoxou, Lead Product Specialist at Schoox

Find out more about The Chat Shop + Schoox

Better relationships, more conversions

Prospective users come loaded with criteria for choosing the right software. The market is crowded and you need to stand out. We engage with the right website visitors, answer their questions and begin to build a strong relationship for you, from the first visit to retention.

Increase your conversion rate and generate qualified leads with the power of conversational marketing and live chat for SaaS. We’ll guide your visitors through their sign up process to streamline the sales funnel for you and them.

Award-winning service

We can help prospects from before they’ve trialed your software right through to resolving paid account issues. Decision makers have a lot of questions before they sign up and we’re able to supply them with the information they need to convert for you.

Our award-winning team are experts at resolving the complex issues that can come up during live chat around SaaS products. No request is too big or small for our team. From password resets to complex tier 2 and 3 support, we’ve got you covered.

Our personal interactions deliver a 99% customer satisfaction rating.

Chat now

Why people like talking to us

We deliver custom conversation approaches and data driven user targeting. We identify key engagement opportunities to deliver the right message at the right time.

To encourage prospects to sign up, knowing your products is key. We understand your offering like it’s one of our own.

We build an exhaustive knowledge base with hundreds of data points on your software and provide our live chat experts with 100+ hours of paid training on your business.

Typical programme


A strategic programme focused on how we can build an outstanding digital support experience for paid accounts and use chat to get you more conversions. From site reviews, to deep-dive analytics, traffic profiling, and engagement approaches.


Setting up chat is one part, making our external team fit seamlessly with yours is another. Custom knowledge base built for your business, optimised for chat with hundreds of points of information.

Live chat outsourcing

UK and US based expert live chat team with a specialisation in SaaS. Our live chat experts are the kind of people you’d hire, but they’re committed to one thing, excellence in chat.


Data is our friend so each week we check in. Our optimisation programme means we see what’s working and what’s not, so we grow and improve with you.


Average increase in leads delivered for our customers

In revenue generated from leads and sales delivered by our team

Customer satisfaction rating – the highest in the industry