We always turn to The Chat Shop for advice and they never fail to deliver. They take the time to fully understand our challenges and always go above and beyond with suggestions, tips and ideas to ensure we are able to deliver our work.
Christos Orthodoxou, Lead Product Specialist at Schoox
We can help prospects from before they’ve trialed your software right through to resolving paid account issues. Decision makers have a lot of questions before they sign up and we’re able to supply them with the information they need to convert for you.
Our award-winning team are experts at resolving the complex issues that can come up during live chat around SaaS products. No request is too big or small for our team. From password resets to complex tier 2 and 3 support, we’ve got you covered.
Our personal interactions deliver a 99% customer satisfaction rating.
A strategic programme focused on how we can build an outstanding digital support experience for paid accounts and use chat to get you more conversions. From site reviews, to deep-dive analytics, traffic profiling, and engagement approaches.
Setting up chat is one part, making our external team fit seamlessly with yours is another. Custom knowledge base built for your business, optimised for chat with hundreds of points of information.
UK and US based expert live chat team with a specialisation in SaaS. Our live chat experts are the kind of people you’d hire, but they’re committed to one thing, excellence in chat.
Data is our friend so each week we check in. Our optimisation programme means we see what’s working and what’s not, so we grow and improve with you.
Average increase in leads delivered for our customers
In revenue generated from leads and sales delivered by our team
Customer satisfaction rating – the highest in the industry