Live chat for education

Our live chat for education programme allows you to deliver an outstanding experience to more of your prospective and existing alumni. We develop conversations with students, their parents, and alumni to build and maintain relationships for you.



Better relationships, more applications

Prospective students and their parents come loaded with criteria for choosing the right university, college or school. We engage with the right website visitors, answer their questions and begin to build a strong relationship for you.

You’ll receive more applications as you stand out as an education provider that cares. And we’ll guide students through their applications to streamline the process for you and them.

Calculate the ROI of your application experience with live chat

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Superior service

We can help students before they’ve submitted their application, right through to alumni relations management. Students and parents are working together as decision makers and we’re able to supply them with the information they need.

We match visitor tone, so that we can easily communicate, whether they are a student or parent. The right tone means that your potential students are put at ease and are willing to discuss their personal needs.

Our personal interactions deliver a 99% customer satisfaction rating.

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Typical programme

Strategy

A strategic programme focused on how we can build an outstanding digital support experience for students and use chat to get you more applications. From site reviews, to traffic profiling and engagement approaches.

Implementation

Setting up chat is one part, making an external team fit seamlessly with yours is another. Custom knowledge base built for your business, optimised for chat with over 200 points of information.

Live chat outsourcing

UK and US-based expert live chat team. Our live chat experts are the kind of people you’d hire, but they’re committed to one thing, excellence in chat.

Optimisation

Data is our friend so each week we check in. Our optimisation programme means we see what’s working and what’s not, so we grow and improve with you.

Results

Average increase in leads delivered for our customers

In revenue generated from leads and sales delivered by our team

Customer satisfaction rating – the highest in the industry