Customer Support Live Chat

We’re here to craft awesome conversations and provide you with a team of world-class experts in chat support so you have one less thing to worry about.

With a 98% customer satisfaction rating, it’s safe to say your customers will love you for it.

Our solution

To ensure visitors become repeat customers, we deliver market-leading customer experiences through UK/US live chat agents and chatbots, available 24/7.

By delivering quality conversations based on a human understanding of consumer behaviour and needs, we improve satisfaction and retention in real-time and deliver insights to enable you to build a better business.

We know where it’s appropriate to automate an interaction with AI and when a human is definitely needed.

Customer support chat transcript

Case study

The BFI Player have used The Chat Shop’s managed chat service since their Player’s kickoff to provide full tier-one service and tech support; this includes managing payments, refunds, and troubleshooting.

We’ve delivered an 87% in-chat resolution rate and an average 26 second response time.

Looking to improve your customer experience with award-winning service?

Find out what chat can do for you today: