AI Chatbots

Chatbot design, build and management

Conversational AI has developed to the point that it can be deployed to deliver instant sales and customer support, 24/7, without the overhead.

Our award-winning experts can create, manage and optimise AI powered Chatbots to deliver the right brand experience to volumes of visitors at a lower cost than Human Chat.

Chatbot build, management and optimisation

All conversations on your website are important.

But some are more important than others. When visitors have a simple query or request it may not justify talking to a Live Agent, that’s where AI Chat comes in.

Chatbot build

Our conversational AI Chatbot uses market-leading Natural Language Processing and Machine Learning combined with our expertise in onsite conversations to enhance both retention and acquisition.

We can build highly engaging chatbots for a wide range of uses, including product recommendations, lead capture, and customer support.

Following our onboarding process, we can be live in weeks, not months.

Chatbot management and optimisation

Customer and business needs develop over time. A crucial part of our chatbot development process is to regularly review and optimise the flow, content, and API integrations to ensure we’re delivering the results and customer experience everyone is proud of.

Managed Chatbot Outsourcing

As a managed service, our digital engagement team will design, build, monitor and train your chatbot for you. They analyse existing transcripts to develop a range of chatbot scripts. They then use a data-driven methodology to identify where and when to deploy your bot so that customers are getting the perfect conversation at the right time in their journey. Ongoing they review results and train the bot to deliver an even better experience over-time.

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AI Chat Implementation

If you are a Human Chat client of ours then we can design and implement AI Chat conversations to cover other phases of the customer journey that you can manage yourself. These might be service chats, chats on landing pages or chats to support very specific parts of the customer journey

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Chatbot Optimisation

It’s not unusual for us to come across Chatbots that are thought to be under performing and we are often asked to help improve the results. Sometimes it’s better just to start again and for us to redesign from first principles. At other times we can identify small changes that can immediately make a big difference with further training gradually improve results to deliver the desired experience.

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