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The CXperience blog recently posted this fantastic infographic from 8×8. The infographic explains why companies need to provide an effortless sales and support journey in order to create a good customer experience. Problem resolution needs to be quick and easy. 81% of customers who struggle with solving their problem spread negative sentiment. 94% of customer experiencing a low-effort journey intend to repurchase.
As the infographic suggests, having to make contact with a call centre just to be passed from person to person isn’t going to provide a good customer experience and will no doubt hurt your reputation and sales.
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.
By clicking the ‘Subscribe’ button you confirm that you have read and understood our Privacy Policy