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TLDR: If you’re on a tight budget, there are free software providers out there. Paid live chat can be costly, but it enables you to get the results you want.
When we talk about live chat being a free or paid service, we need to explain just what we mean by that. When it comes to live chat, there are three main options available to you:
Each has its pros and cons, so let’s dig a little deeper into each of these and see what could be right for your business.
Free live chat software typically involves signing up to a provider, copying a small piece of code and putting that on your website. The set up couldn’t be more simple, but it certainly has its limitations.
Although some chat software providers are 100% free, most offer different packages, with premium paid options which offer more features and enhance the chat.
Outsourcing your entire live chat operation can be a scary thought, but if you choose the right team, the results speak for themselves. Outsourcing chat means a live chat team handle every part of the process, from set up to chatting and optimisation.
Which type of chat you go for depends on your business and customer requirements, seeing the results you want will require an investment. It’s well worth having a conversation with us and we’d be happy to advise which route might be best for you.
If you’re not sure where to start and could do with some expert advice to develop your live chat strategy or manage your chat, talk to us.
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