Before The Chat Shop was founded, very few businesses were using live chat and fewer still for revenue generation. The more we looked into why this was, we saw that few people really understood the benefits chat could bring to their business and chat was a real challenge to get right.
The Chat Shop was founded by two people who knew they could provide a solution. They started working on the business idea from the end of 2011, and by June 2012, The Chat Shop was officially incorporated.
Initially investing £5k in the business, they won their first customer in December 2012 and ran the chat service themselves 18 hours a day until they’d grown enough to hire their first agent team.
2020 and Beyond
Fast forward 8 years and the focus is still the same, adding value to our customers and every site visitor we engage with. But now, millions of chats and a lot of growth later, we’re proud to not only call ourselves live chat experts and the leading provider in the marketplace, but also a family.