eCommerce Expo 2014.

Speak to the People Behind the Numbers.

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Lead Generation

£500,000

We’ve delivered over £500,000 in leads
to our clients in the last 3 months.

 

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Increase Conversion

25%

Our programmes generate a 25%
average chat to conversion rate.

 

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Customer Service

480 hours

Total online customer service. Live Chat, Email, Ticketing. 480 hours a month. All in the UK.

 

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Real People. Real Conversations.Our Programmes

Our Services

strategy

Chat Strategy

Focused on the areas you want to address.
From conversion optimisation to training.

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implementation

Chat Implementation

There’s no out of the box solution that really delivers. Live chat included.

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managed

Managed Chat

Our 100% UK live chat agents are the same sort of people you’d employ.

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Find out more about our servicesClick Here

Trusted by Brands. Big & Small.

We work across a number of industries and company sizes. Because good interaction is universal.
Click on the clients to read their case study.

  • For the launch of the new video on demand service, BFI Player, we created a total customer support strategy and delivered it across managed chat and email.

  • To drive conversions we created a total chat strategy to intelligently target prospects - from software selection to training their team.

  • Looking to increase the number of qualified leads generated from their site, we delivered a managed chat programme to create qualified leads from site visitors.

  • Wanting to add to their phone based support line, we implemented a tailored live chat solution including custom development work and chat training.

  • Looking to drive more bookings and increase AOV we created a total chat programme handled by our specialist UK agents.

If you want to beat your competition, it is not enough to just do the same.
You need to do more.

What makes us different?

Results focused.

We’re not a virtual receptionist. We deliver real results.

Like the 150% conversion rate increase for a London hotel.

Or the 1,000% reduction in bounce rate for a travel client.

Real results.

Strategy backed.

By tailoring our programme to your site and goals, we create strategies that engage the right people at the right time.

Our team or yours can then do the rest.

There was the time we increased a clients live chat volumes by 1,900%.

And the time we crafted an end to end support strategy for a new client.

Delivery obsessed.

We care about your customers.

Our lives depend on it. Well our business does.

We’re UK based because we believe English speaking customers can tell the difference.

Our team is focused on building your business through our interactions.

Find out who you're dealing withChat to us