We build relationships and drive results. Through selecting the best technology and maximising the return from it, we work across implementation, training and development through to full-service outsourcing.
We’re proud to be the:
The #1 rated global partner for LC.
The only full-service partner for Bold360.
We don’t like to brag, but we haven’t become industry-leaders for nothing. In fact, our original ideas are often imitated by competitors.
We were the first business to offer fully managed human chat, CRM integration, fully whitelabel service, a call connect option and chat consulting services.
Our agent recruitment service is unique and innovative, combining the skills of a dedicated recruitment team with market-leading training.
We also built our own client portal, meaning all data and chat information can be stored in one simple place for ease.
Without aural or visual cues, words mean everything, and we’ve found that only the best agent team can deliver the experience you and your customers are looking for.
100% of The Chat Shop’s agent team are directly employed by our dedicated recruitment team and are native English speaking, we accept just 1% of applications to be a live chat agent to ensure we get the best of the best.
With entirely UK and US based chat agents, we can cover 24/7 chat, tailored to your needs.
We’re there to achieve a defined goal, whether that be to drive more leads, increase your online conversion, or enhance your customer experience.
We ensure we meet these goals both now and in the future through our continuous optimisation methodology.