There are three interview phases before we hire a new chat agent. We look for applicants with great grammar, engagement, and a passion for customer service.
All of our candidates submit their applications and are asked a series of questions to ensure they meet all of our requirements, after which they are given a live chat interview where they can show off their personality and skill.
They also receive a PDF with mock client information which gives us the opportunity to see how they handle situations with various customers using materials they’ve been given. After a team review, they are then hired.