Seneca College needed a new partner who could not only deliver an effective digital engagement strategy, but also generate quality leads and deliver them straight into their CRM, all while representing Seneca as the perfect place to choose for college. After shopping for the right digital engagement strategy and software, they felt that only The Chat Shop’s blend of data-driven, award-winning, personalised service was the right fit. The Chat Shop provides a best-of-breed digital engagement solution to enhance Seneca’s marketing efforts and deliver an award-winning digital experience to prospective students.
We worked with Seneca to build an engagement strategy from the ground up, with their message to prospective students at the heart of everything.
Our specially integrated marketing targeting means Seneca’s PPC and SEO efforts earn them qualified lead data. This smart tool offering by The Chat Shop allows our experts to engage with prospective students at the right time, with the right message, personalised to their journey.
But how do you maintain the highest standards of customer service for a global university? Luckily, that’s our strong suit. At The Chat Shop, we’re proud of our diverse team. We scout for the absolute best native English-speaking chat experts. Our median team age is 23, so we know how to chat with students! And at any time, we’ve got 10 of those chat experts ready to help.
A chat with 99% customer satisfaction for a global college? That’s treating your prospective students right.