ROI Focused

Every element of The Chat Shop’s delivery model is focused on driving incrementally higher returns on investment. We’re not the cheapest provider, but we are the best value.

We consistently deliver on the customers’ needs, and the business’ needs to deliver a market-leading ROI.

How we do it

We also look at the customers’ goals. We seek clarity on what they’re there to achieve, pain points, and their customer experience journey.

We marry these two up and ensure we’re delivering the right message, at the right time, in the right way.

Our style

Our conversational style is “sales through service”. Express a deep interest in the customers’ needs and make them feel like they’re the only ones on the site. We always listen (figuratively speaking!), show empathy, and make genuine recommendations based on their needs.

We’re obsessive about data. We use it to create more opportunities from your existing traffic while concurrently reducing dud conversations.

While others are looking at ways to cut cost, we’re looking at ways to add value.

ROI Focused

How we do it

Our style

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