Managed chat

Live chat agents and software | Managed 24/7

Our managed chat services are for people who want the best live chat has to offer. We concentrate on the elements crucial to making live chat a success for your business: people, processes, technology.

Find out how we can help you.



Human + AI Solutions

We understand that every business is unique and has different needs, that’s why we offer flexible solutions to suit everyone.

Installing a one-size-fits-all widget is simple enough, but it doesn’t get you the results you want. That’s where we come in, providing human and AI solutions perfectly crafted for your needs.

We can provide a highly trained native-English speaking team, a custom-created chatbot, or a blend of both to create the ideal solution for you.

 

Managed Solutions

Human Chat

We accept just 1% of UK and US-based applicants to join our team.

Our agents receive 100+ hours of paid training and are measured across 20 different metrics weekly along with an ongoing personal development plan.

By nurturing the right people and training them to the highest standards with the best technology, we deliver real results.

AI Chat

Like real agents, AI needs to be managed over time to deliver the best results.

Our AI Chat uses market-leading Natural Language Processing and Machine Learning combined with our expertise to enhance both retention and acquisition.

Our award-winning experts will conceive, create, manage, and optimise AI chat to support or replace agents.

Human + AI Chat

Service visitors at scale with the perfect blend of Human Chat and conversational AI.

By implementing AI chat to handle the everyday enquiries, we release our native English-speaking agents to focus on the visitors who need them most.

We integrate AI into the agent’s interface to help them find the right answers and assist your customers more efficiently.

Customers

Managed chat for aspirational brands across industries. Here’s a selection of brands we work with: