Live Chat Setup

Whether you’re publicly listed or an SME, we’ll deploy live chat within your organisation to maximise results and fast track the optimisation process.

With eight years to only think about one thing, we know what it takes to deliver a market-leading chat programme.

Why partner with The Chat Shop?

Our team have implemented chat across hundreds of brands, including a top-five UK banking group and an American multi-state energy supplier. We’ve distilled the process down, so it’s affordable for SME’s and highly adaptable for the complex needs of larger organisations. 


We bring the expertise of the millions of conversations we’ve delivered over the years across every major market segment to deliver real results. Working across strategy, people, processes, and technology, we are the only provider in the market with such breadth and depth of live chat expertise.

Not just the tech

Implementing live chat technology is the easy bit. Ensuring chat’s set up to drive a return on investment and enhance your customer experience requires careful consideration. 


From selecting and setting up the most appropriate live chat or chatbot technology, developing an engagement strategy and training the AI, through to custom integrations and team training, we’ve got you covered. Working with us will take the risk out of the project and ensure you’re maximising results from day one.

Our Customers

We work with forward-thinking, ambitious brands that have a desire to either drive more sales or provide the best onsite live chat support service.

The first step

Get in touch for an initial consultation, and we’ll talk you through the options which best suit you.