Live chat for hotels

We’re experts at using the power of conversation to deliver more bookings from your existing traffic. We even bring best practice across reactive and proactive support, so you can deliver an outstanding booking experience.



The funnel is broken

You’re putting time and effort pumping traffic to your site but on average, converting just 2% into a booking.

Potential guests are browsing your site, right now. But they’re just not getting in touch.

We identify site visitors that show interest, but aren’t ready to make a move themselves. Then we use the power of targeted, personal conversations to bridge the gap.

Same traffic, more bookings.

Sales through service

The best way to get more reservations? Deliver an online experience that stands out.

Make it easy for your guests to get support. Be there to help when they need it, not when it suits you. Help them choose you, not your competition.

Build relationships with guests before they’ve even made a booking. Use our customer insights to make each stay a stay to remember.

Customer service can be a brand builder. We’re here to help you build it.

Chat now

 

We have been constantly overwhelmed by the service provided by The Chat Shop. Not only is the team a delight to work with but they understood our business needs from day one.
Customer satisfaction scores have increased and web sales have risen by 34% since we partnered.

Managing Director of a leading hotel chain

Why people like talking to us

It sounds a lot like hard work but just adding live chat isn’t enough. You’ve got to get guests to use it.

We deliver custom conversation approaches and data driven user targeting. We identify key engagement opportunities to deliver the right message at the right time.

Once live our skilled Account Managers are responsible for optimising your chat programme to get the best results. Our highly trained UK-based agents are monitored across over 20 different quantitative and qualitative metrics weekly.

This all means we maintain a 98% customer satisfaction rating and turn 1 out of 3 chats into a booking.

Chat now

Typical programme

Strategy

A strategic programme focused on how we can use chat to get you more bookings, and how we can build an outstanding digital support experience. From site reviews, to traffic profiling and engagement approaches.

Implementation

Setting up chat is one part, making an external team fit seamlessly with yours is another. Custom knowledge base built for your hotels, optimised for chat with over 200 points of information.

Live chat outsourcing

UK-based sales through service chat team. Our live chat experts are the kind of people you’d hire, but they’re committed to one thing, excellence in chat.

Optimisation

Data is our friend so each week we check in. Our optimisation programme means we see what’s working and what’s not, so we grow and improve with you.

Results

Average increase in leads delivered for our customers

In revenue generated from leads and sales delivered by our team

Customer satisfaction rating – the highest in the industry