Live chat for hotels and hospitality

We’re experts at using the power of conversation to deliver more bookings from your existing traffic. We bring the best practice across reactive and proactive support, so you can deliver an outstanding booking experience.

The funnel is broken

You’re putting time and effort pumping traffic to your site but on average, but converting just 2% into a booking.

Potential guests are browsing your site right now. but they’re just not getting in touch.

We identify site visitors that show interest but aren’t ready to make a move themselves, then we use the power of targeted, personal conversations to bridge the gap.

Same traffic, more bookings.

Sales through service

The best way to get more reservations? Deliver an online experience that stands out.

Cut out the middle man and drive direct bookings from your website instead of paying third party prices.

We make it easy for your guests to get support. We’re there to help when you are not available, and make sure they choose you, not your competition.

Build relationships with guests before they’ve even made a booking and use our customer insights to make each stay a stay to remember.

Customer service can be a brand builder. We’re here to help you build it.

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We have been constantly overwhelmed by the service provided by The Chat Shop. Not only is the team a delight to work with but they understood our business needs from day one.
Customer satisfaction scores have increased and web sales have risen by 34% since we partnered.

Managing Director of a leading hotel chain

Why people like talking to us

We deliver custom conversation approaches and data-driven user targeting. We identify key engagement opportunities to deliver the right message at the right time.

Once live, our skilled Account Managers are responsible for optimising your chat programme to get the best results. Our highly trained UK-based agents are monitored across over 20 different quantitative and qualitative metrics weekly.

We maintain a 99% customer satisfaction rating.

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People who chat with us convert 7.5x higher than site average.


In revenue generated from conversions and sales delivered by our team


Customer satisfaction rating – the highest in the industry