Live Chat Agent Recruitment

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Our Live Chat Agent Recruitment and Training programme is designed to provide you with a live chat team to the standard of The Chat Shop’s own internal team.

We use our knowledge and experience in identifying who would make an exceptional Live Chat Agent (who fits with your culture) and put them through our rigorous assessment and selection process. If required, we can also train your agent team and provide ongoing support once they are live.

Whether you need one agent or fifty plus, we can help you get it right, first time.

High standard recruitment and training

How does it work

Our Live Chat Agent Recruitment and Training programme is delivered on a project basis which looks like this:
Information gathering – What are you looking to achieve? Work from home or office based? What’s your company culture like?
Job specification created – Based on the information gathered, we create a custom job specification to suit. We’ll then review our existing contact base to see who could be the right candidate.
Marketing and promotion – We’ll then promote your job specification online through a range of targeted mediums.
Shortlisting – Those who match the job specification are then invited to the assessment stage of the process.
Four stage assessment – The shortlist are put through a four stage assessment process to delve deep into their natural abilities.
Selection – Only those who make it through the final stage are presented to you to make the final decision on.
Training – If required, we can put successful candidates through our 100 hour training programme so they are ready to start chatting from day 1 with you. This can cover all live chat based training as well as brand specific knowledge training.

What's the problem?

  • Great phone agents don’t necessarily make great live chat agents
  • Finding, selecting and training isn’t a simple or quick process
  • The success of live chat is dependant on having the right team