Copywriter

Hi, we’re The Chat Shop

Having doubled in business each year for the last 5 years, we now need someone who can help us tell the rest of the world about our thoughts, ideas, solutions and successes.

We work on behalf of a number of well-known brands to connect them with their customers in two-way conversations. Using live chat, we provide the world’s leading outsourced service and consulting programmes to help customers capture more of their traffic into leads.

We are looking for a prolific and talented content and communications whizz to develop and own our creative and content strategy and implementation.
Write and produce thought leadership, sales enablement, case studies, email campaigns, press releases and more.

This role requires a high level of creativity, ambition, attention to detail, and project management skills.

A business built on people

Job purpose:

We are looking for a prolific and talented content and communications whizz to develop and own our creative and content strategy and implementation.
Write and produce thought leadership, sales enablement, case studies, email campaigns, press releases and more.

 

Key responsibilities

 

  • Defining and developing our content marketing strategy aligned to the wider marketing plan and business objectives
  • Create and build out content platforms that drive consumer engagement and fuels our paid, owned and earned channels
  • Analysing performance of content and constantly seeking ways to improve it
  • Supporting B2B marketing campaigns with the creation of content marketing platforms to drive deeper engagement
  • Working with the marketing team and Business Development team to ensure there’s a content thread to all campaigns
  • Budget management
  • PR opportunity generation
  • Working across the business to identify, research, and deliver content

 


Experience with these tools is beneficial

 

  • WordPress
  • Hubspot
  • Google Analytics
  • Adobe suite

Required skills and experience

  • A proven track record of delivering impactful content marketing campaigns
  • Excellent command of the English language with a proven ability to spot errors and inconsistencies and adhere to The Chat Shop brand.
  • Experience in creating content for the Web and driving engagement
  • Strong project management skills and ability to work to tight deadlines
  • Have the ability to communicate with confidence and creativity
  • Must be a proactive problem solver
  • Highly creative and an excellent writer but also able to be process-driven, think scale, and rely on data to make decisions
  • Ability to translate strategy and insight into marketing initiatives and activities
  • Exceptional collaboration and relationship-building skills — with the ability to develop strong working relationships across stakeholders both inside and outside The Chat Shop.
  • Ideally candidates will have worked within an entrepreneurial, high growth environment. Technology experience is an advantage.