Hitachi Capital Vehicle Solutions needed a partner that would protect their company essence while boosting their marketing efforts to convert visitors onsite. After shopping for the right digital engagement strategy, they felt that only The Chat Shop’s blend of data-driven, award-winning, personalised service was the right fit. And leads from The Chat Shop can be delivered straight to their Salesforce CRM through one of our integrations. The Chat Shop provides a best-of-breed digital engagement solution to enhance Hitachi’s lead generation goals. With a digital strategy driven by data and managed chat powered by people, Hitachi Capital Vehicle Solutions saw their lead count skyrocket.
We worked with the Hitachi sales team to build a customer engagement strategy with their needs at the heart of everything. To get high-quality interactions, convert browsers to excited drivers, and generate qualified leads effectively, we created one of our bespoke KnowledgeBases to educate our award-winning UK and US-based team. Our specially integrated UTM, GA, and digital journey tracking means visitors from PPC and SEO efforts get extra love. This smart tool offering by The Chat Shop allows our experts to engage with Hitachi visitors at the right time, with the right message, personalised to their journey.
Backed by our in-house training and testing methodologies to ensure that our chat experts can always tackle barriers to conversion and respond with up-to-date, industry-specific specialist knowledge that goes beyond basic FAQs, all while delivering the best customer experience.