Live Chat Training

Harness the power of conversation

• Master tone of voice
  Your agents are your brand's voice, so it’s crucial they know what kind of persona to portray. We’ll work with them to build a thorough understanding of your brand’s tone of voice and how to channel this in their conversations.  
• Nurture relationships
  We’ll equip your agents with relationship-building skills and techniques, so they can engage with customers and nurture a valuable connection. They’re the ones having precious 1:1 interactions after all, so you want these conversations to matter.
• Structure conversations
  The key to efficient customer support is planning and preparation. We understand that most conversations will follow a similar pattern, so we can help you to prepare for common queries and structure your responses appropriately.
• ‍Go the extra mile
  We cultivate conversational skills that will delight your customers. We’ll offer advice on driving sales without being pushy, offering support without it sounding forced, and delivering conversations that leave customers with a positive lasting impression.

Build trust and brand affinity with meaningful conversations

‍

Conversational skills matter

Engaging customers with meaningful conversation isn’t easy. We work closely with our agents to help them apply the right tone of voice, build customer relationships, and correctly structure their text-based conversations. We’ll utilise the same techniques and resources to coach your team into live chat experts.  

‍

Tried and tested training

Our comprehensive chat training program produces skilled agents who are capable of handling a wide range of scenarios. We’ll put every agent through a variety of comprehensive training modules to ensure they’re ready to go.

‍

100% positive feedback

With 100% positive feedback for our live chat training workshops, we think it’s fair to say they’re a bit of a hit. After a decade in the industry, we know a thing or two about delivering conversations that matter and we want to share this knowledge.

‍