The Chat Shop Blog
Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.
Infographic: Live Chat and Chatbot Market 2019
TLDR: Conversation flow Typing skills Building trust Communication skills Knowledge A big mistake many businesses make is simply putting their in-house phone or email team on chat, or even worse, random members of their team....
