The Chat Shop Blog
Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.
Infographic: Live Chat and Chatbot Market 2019
A study by The Aberdeen Group, called “The Business Value of Building a Best-in-Class VoC Program” discovered that companies who implement a voice of customer (VOC) strategy generate a whopping 10x greater year-over-year increase in...
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