The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

Infographic: Live Chat and Chatbot Market 2019

A Forrester study¹ found that “Most online shoppers look for help from a live person while shopping online. In fact, 44 % of online shoppers say that having their queries answered by a live person...
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Chatbot vs. Live Chat: What Conversational Marketing Tool is Best for You?

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How to Grow Your Business Using Live Chat Proactives

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A Guide to A/B Testing Your Live Chat

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Everything eCommerce Podcast EP 6: CRO and Experimentation

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How to Optimise Your Returns Process

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7 Ways to Make Your Payments as Smooth as Possible

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Everything eCommerce Podcast EP 5: Payments

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How to Build Trust in Your Online Brand

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Is Your Live Chat Ready for Black Friday 2019?

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7 Ways Live Chat Can Support Your Marketing Campaign

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Everything eCommerce Podcast EP 4: Influencer Marketing

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