The Chat Shop Blog
Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.
Infographic: Live Chat and Chatbot Market 2019
Customer engagement is important for your company An engaged customer can translate to loyal business. In fact, research by analytics firm Gallup revealed that a fully engaged customer represents 23% more revenue to businesses compared...
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