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The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

The Chat Shop wins HomeAgent Operation of the Year and Customer Service Team of the Year Awards

On Friday 2 November, the first ever national UKCCF Awards Gala took place at Ricoh Arena, with hundreds of nominees from global companies across the United Kingdom. Before the 2018 event, the UKCCF’s awards had...
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10 Tricks to Write a Compelling Email Subject Line to Grab Customer Attention

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Why Your Ecommerce Strategy Needs a Gut Check

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Infographic: Live Chat and Chatbot Market 2019

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5 Proven Tips to Skyrocket Your E-commerce Sales Using Chatbots

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Meet Greg Horsham, The Chat Shop's new Account Manager

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Why Your Ecommerce Strategy Needs a Gut Check

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The Chat Shop wins HomeAgent Operation of the Year and Customer Service Team of the Year Awards

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How to increase conversion through your omnichannel ecosystem of touchpoints

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10 Tricks to Write a Compelling Email Subject Line to Grab Customer Attention

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The Impact of Online Reviews on Customer Decisions

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4 Retail Trends Every Marketer Needs to Know for Christmas

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