The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

Infographic: Live Chat and Chatbot Market 2019

The number of businesses adopting live chat is on the rise, and healthcare and cosmetic surgery are two of the main areas which are gaining popularity. Live chat can be used for lead generation for...
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Chatbot vs. Live Chat: What Conversational Marketing Tool is Best for You?

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How to Grow Your Business Using Live Chat Proactives

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Why Your Medical Practice Needs Live Chat

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Everything eCommerce Podcast EP 7: Personalisation from the Retailer's Perspective

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The 5 Step Process for A/B Testing Your Chatbots

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A Guide to A/B Testing Your Live Chat

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Everything eCommerce Podcast EP 6: CRO and Experimentation

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How to Optimise Your Returns Process

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7 Ways to Make Your Payments as Smooth as Possible

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Everything eCommerce Podcast EP 5: Payments

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How to Build Trust in Your Online Brand

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