The 2018 CX Playbook

It's time to get real. 2018 is the year we sink or swim, according to Forrester. Your customer experience is either the floaties keeping you up (if it's good) or the anvil dragging you down (if it's bad). It's more important than ever to delight leads and customers at each touchpoint and each lifecycle stage. But the stats say that we collectively aren't doing that. So how to patch the CX problem? We wrote Acquisition and Retention: The 2018 CX Playbook with our friends at WeDelight to reveal our secrets in providing award-winning, captivating customer experience from first touch through each moment of truth. And we've got a model to prove the ROI of CX on your whole operation. From prospecting to delighting, we're here to help.

Acquire. Retain. Delight. Harness the power of CX today.

From consulting to skilled UK and US outsourcing, we get live chat to increase your sales leads by 50% and achieve 99% customer satisfaction.